Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy if an item is faulty, damaged, unsafe, incorrectly described, or otherwise fails to meet an applicable consumer guarantee. The remedy available depends on the circumstances and whether the failure is major or minor.

Email lunalillytcg@gmail.com before returning an item. Include your name, order number, a description of the problem, and clear photos where relevant. Please keep the item and its packaging until we provide return instructions.

We may ask you to return the item so it can be assessed. Where the Australian Consumer Law requires us to cover reasonable return costs, we will do so. Refunds will normally be issued to the original payment method.

If your order arrives damaged or contains the wrong item, contact us as soon as reasonably possible with photos of the item and packaging so we can investigate and arrange an appropriate solution.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.