Shipping policy

 

Available delivery destinations, shipping services and charges are shown at checkout for the items and address entered. A shipping option is not available unless it is displayed at checkout.

We will send order updates to the email address supplied at checkout. Tracking details will be provided when the selected shipping service includes tracking. Preparation and delivery times can vary according to the order, destination, carrier and service selected.

Any delivery timeframe shown at checkout or supplied by a carrier is an estimate rather than a guaranteed delivery date. If an order appears substantially delayed, contact lunalillytcg@gmail.com with your order number so we can investigate.

Please check your delivery address before placing an order. If you notice an error, contact us promptly. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order arrives damaged, incomplete or incorrect, keep the item and packaging and contact us with your order number and clear photos. Your rights under the Australian Consumer Law are not limited by this policy.